Detailed case study of an agent importing Italian door motors, covering shipping methods, obtaining 3C certification, handling product damage, and key business tips for future imports.

1. Choice of transportation method and cost considerations

In the import business, the choice of transportation method directly affects the cost and efficiency. In the case of importing Italian door motors, the customer initially planned to transport them by ordinary air transport, but later found that the goods weighed 20 kilograms. In order to reduce costs, our company suggested that the customer choose express service, and finally chose TNT World Express, which ensured that the goods arrived in Shanghai smoothly within 3 days.

2. Obtaining 3C certification and risk prevention

For imported goods, especially those that require specific certification, timely certification is the key to customs clearance. The customer initially said that foreign suppliers could provide 3C certification, but our company was skeptical based on years of import experience and provided the customer with another solution in advance. However, when the goods arrived at the port, the customer failed to provide 3C certification in time, resulting in additional storage fees during the customs clearance process.

3. Problems in handling and claiming damage to goods

During the import process, the goods may be damaged for a variety of reasons. After receiving the goods, the customer found that the goods were cracked and flattened. Our company initially determined that the damage was caused during the TNT transportation process and actively filed a claim with TNT. However, since the customer failed to provide photos of the original packaging of the goods, it became very difficult to claim, and the claim was ultimately fruitless.

4. Friendly reminder: Import risk prevention suggestions

In order to avoid similar situations from happening again, our company provides the following suggestions:

Prompt submission of documents:For imported goods that require specific certification, make sure you obtain all necessary documents from your supplier before shipment.
Enhanced packaging:For goods that are fragile or require special handling, ensure that the supplier provides adequate packaging to avoid damage during transportation.
Buy safe:To ensure the safety of the goods, customers are advised to purchase insurance for the goods in advance.
Cargo damage handling:Once the goods are damaged, all relevant evidence, such as product packaging, instructions, etc., should be kept in time, and photos should be taken in time for subsequent repairs or claims.

Import business involves many links, each of which may have risks and challenges. In order to ensure the smooth progress of import activities, importers should fully understand the precautions of each link and take corresponding preventive measures.Import agentCooperation can help importers better deal with various issues and problems.